Privacy policy
Last updated: October 2026
This policy explains what information Starity collects when you use our career coaching service on WhatsApp, why we collect it, who helps us process it, and how you can control it. We have tried to keep it plain.
Who we are
The service is run by Starity. You can reach us at hello@starity.co.
What we collect and store
We keep the following in our database, linked to your WhatsApp number:
- Your WhatsApp phone number and the name you give us.
- Details taken from your résumé, and what you tell us in the chat, such as your goals, timeline and preferences.
- A record of your discovery conversation and your recent coach chat.
- Your LinkedIn or GitHub details, if you choose to share them. If you send LinkedIn photo or banner images for feedback, we use them for the review. We do not keep them as files beyond what our AI provider returns to us.
- Your Career DNA results and your plans.
- Your check-in settings.
- Subscription and payment reference numbers. We never see or store your card or bank details. Razorpay handles payments.
- Timestamps of your activity.
If a message suggests that someone may be in crisis, we log the category of the flag with the time and the number. We do not log the message text. We reply with helpline information.
Website analytics
This website uses Google Analytics to understand how visitors use it, such as which pages are viewed, the type of device and the approximate location, and how people reached us. Google Analytics uses cookies. You can block them in your browser settings or use Google's opt-out browser add-on. This applies to the website only, not to your WhatsApp chats with Starity.
Voice notes
If you send a voice note, an AI service transcribes it to text so the coach can read it.
Why we use your information
- To run the coaching service and build your Career DNA and plans.
- To send the check-ins you agreed to.
- To process payments.
- To keep the service safe.
- To answer your support requests.
Who processes data for us
- Meta, for WhatsApp Business messaging.
- Our AI providers, reached through OpenRouter. We ask providers not to retain prompts or use them for training. Our data collection setting is set to deny.
- Razorpay, for payments.
- Our database and server hosting providers.
When the coach looks up current information on the web, it sends only a short, generic search phrase with no personal details. We do not sell your data and we do not share it with advertisers.
Your control
- Say "delete my data" in the chat at any time. This removes your résumé details, answers, plan, check-ins and chat records.
- Payment and subscription records may be kept for as long as the law and accounting rules require.
- You can also email hello@starity.co for help with deletion. We handle these requests within 7 business days.
- You can ask us what we hold about you.
- To stop promotional messages, reply "Stop promotions".
How long we keep it
We keep your information until you delete it or ask us to. Résumé text is cleared once we have extracted its facts.
Security
Data is sent over HTTPS and access is restricted. No system is perfectly secure, so we cannot promise absolute security.
Children
Starity is not for anyone under 13. If we learn that a child under 13 has used the service, we will delete their data on notice.
Changes to this policy
If we update this policy, we will post the new version here with a new date.
Contact
Questions about your data? Email hello@starity.co or message us on WhatsApp at +91 70284 53360.